In a country whose population is so widely dispersed, information technology ought to
be a Godsend for government. The capacity to deliver myriad services to people in remote
locations is enhanced exponentially by technology available today. It is a method for
ensuring that people don’t have to leave rural Australia to have access to those
services.
What we need is vision.
Earlier in this century, the public sector embarked on a major enterprise – the
Snowy River. People talk about a railway line linking Adelaide to Darwin as a major
project worthy of our pursuit. These are small fry compared with what we could do. At the
turn of the next century, the greatest, most significant investment we could make is to
make sure that every Australian has access to the Internet.
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As people begin to conduct more of their business on the Internet, and they will, other
avenues of doing business will become obsolete and disappear. If there is more Internet
trading in goods, there will be fewer shops from which to purchase goods. If professionals
such as lawyers, accountants and engineers realize that they can deliver their services
more cheaply over the Internet rather than paying for overheads, such services still
provided on a traditional basis will significantly increase in cost. When companies
realize that many workers could work from home thus reducing the expenses associated with
office accommodation, those not able to work from home will be significantly
disadvantaged.
Those who don’t have access to the Internet will be profoundly isolated. Those
most at risk of isolation in this regard are those already isolated by distance –
rural Australians.
The former Coalition Government in Queensland pursued some important strategies towards
avoiding this problem. The Connect.Ed program pursued by Education Queensland had the
effect of introducing necessary infrastructure to more remote locations.
The way forward now is to make sure that we continue to maximize the opportunities for
people in the bush to gain access to the online world. We need to make sure that there are
good training institutions nearby to get people from regional communities into the
technical side of the online world. We need to make sure that more companies start to make
use of the fact that technology now removes the need of sizeable chunks of commerce to be
located in major cities. With the correct infrastructure, many business units can be
operated highly successfully in regional areas. The classic example of this is the call
centre. Enterprises such as this also benefit the local communities by providing
employment in both low and high skill areas.
The Federal Government has played a part through the institution of the Regional
Telecommunications Infrastructure Fund.
It comes back to the fact that bush people need access. They need it to get the
services that city people take for granted. They deserve it to get a standard of
communication, education and living that every person in Australia deserves.
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Both of these issues are about essential human rights in a modern nation such as ours.
Human rights evolve over time as a community has the capacity to deliver them. There
are certain rights that are inalienable and timeless such as freedom of thought and
speech, but in Australia in 1999, people also have the right to be healthy and the right
to be informed. They might seem like two divergent areas, but I think that for the bush,
they are closely tied together.
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