The story of Kuntoro Mangkusubroto - working as the hands of God

“Twice I felt like giving up. I’m not too religious, but I believe. Yes. I trusted that we were sent by God to do this job. We are the extension of the hands of God and it is our duty.”

The first bureaucratic challenge came within hours of Kuntoro being sworn into office at the Presidential Palace. No one in the government would give him the money for airfares to Aceh because there was no system in place and it was a weekend.

The Australian aid agency AusAID stepped in with US$100,000 cash and Kuntoro and his team were able to get to ground zero. But there was no office or housing. Then the United Nations High Commission for Refugees gave the BRR space.

“I thought these things were God’s doing,” he said. “I was just the man in the middle.”

“When I chose staff I sought people of the highest integrity. I didn’t know them before. I asked if they were willing. If they said ‘yes’ they were employed. If they asked ‘how much?’ or ‘I’ll have to ask my boss’ then they were out.

“I have self confidence - some think I have too much. A good manager must have guts and be self reliant, have a nothing-to-lose attitude. You will make mistakes. The art is in solving problems at the lowest cost, to create harmony and make unbiased judgments, to get results.”

In April the BRR vanishes from everything except the history books. One of these will be written by Kuntoro unless he’s headhunted to fix another crisis.

In material terms the BRR has changed Aceh for the better. Much good has come from much horror.

More than 93 per cent of the job has been done. People are back farming and fishing. Traffic chaos has returned. The roads are bituminised, the bridges sturdy, the 125,000 new houses hygienic, the public buildings of a standard better than other provinces. Visa, work permit and import clearance procedures have been streamlined and accelerated, delivered through a one-stop shop.

Land titles now include the wife’s name ensuring her security should her husband die - a reform yet to spread to other provinces. National whistle-blower laws are being considered.

The templates for business and departmental propriety are there for other agencies and managers to pick up - if they so desire. Could corruption be eliminated and Indonesia rank high among the world’s clean countries?

Kuntoro, normally master of the snappy response, paused: “Yes. But only if there’s the political will.”