Jeff Bezos is right: legacy media must self-reflect

Iccan count on one hand the times I have seen leaders of media organisations engage in anything that could be described as hard-hitting forms of self-critique in the public square.

One of those times was when Meta CEO Mark Zuckerberg went on public record, in a letter to the Republican House Judiciary Committee (dated August 26th, 2024), that he "regretted" bowing to pressure from the Biden administration to censor "certain Covid-19 content." Another was the almost unprecedented public apology in January 2022 (here's a report in English) by a Danish newspaper that it had towed the "official" line during the pandemic far too uncritically.

We witnessed a third moment of critical introspection from a media owner the other day, when Jeff Bezos, who owns the Washington Post and is the largest shareholder of Amazon, suggested in an op-ed in his own newspaper that legacy media may have themselves at least partly to blame for the loss of public trust in the media.

In this context, he argued that his decision not to authorise the Washington Post to endorse a presidential candidate could be "a meaningful step" toward restoring public trust in the media, by addressing the widespread perception that media organisations are "biased" or not objective.

You don't need to be a fan of Jeff Bezos, any more than of Mark Zuckerberg, to recognise that it is a good thing that prominent representatives of the financial and political elite of modern societies, whatever their personal flaws and contradictions, at least begin to express doubts about the conduct and values of media organisations. Some truths, no matter how obvious, will not resonate across society until prominent opinion leaders viewed as "safe" or "established," say them out loud.

Bezos opens his Washington Post op-ed by pointing out that public trust in American media has collapsed in recent generations and is now at an all-time low (a substantial decline can be seen across many European countries as well if you compare the Reuters Digital News Report from 2015 with that of 2023 - for example, Germany sees a drop from 60% to 42% trust and the UK sees a drop from 51% to 33%).

In the annual public surveys about trust and reputation, journalists and the media have regularly fallen near the very bottom, often just above Congress. But in this year's Gallup poll, we have managed to fall below Congress. Our profession is now the least trusted of all. Something we are doing is clearly not working…Most people believe the media is biased. Anyone who doesn't see this is paying scant attention to reality, and those who fight reality lose.

Something we are doing is clearly not working. This is the sort of candid introspection we need to see a lot more of in journalists and media owners. If someone stops trusting you, it's easy to point the finger at someone else or blame it on "disinformation" or citizen ignorance. It's not so easy to make yourself vulnerable and take a long, hard look at yourself in the mirror to figure out how you've lost their trust.

The owner of the Washington Post does not offer an especially penetrating diagnosis of the problem. However, he does point out some relevant facts that may be worth pondering if we are to come to a deeper understanding of the fact that the Joe Rogan podcast, with an estimated audience of 11 million, now has nearly 20 times CNN's prime-time audience:

The Washington Post and the New York Times win prizes, but increasingly we talk only to a certain elite. More and more, we talk to ourselves. (It wasn't always this way - in the 1990s we achieved 80 percent household penetration in the DC metro area.)

More and more, we talk to ourselves. Much of the legacy media has become an ideological echo chamber, as I pointed out in an op-ed in the Irish Times a few years ago. Conversations go back and forth between journalists about things they care about, while a substantial number of ordinary citizens, whose minds are on other things, like paying their mortgage, getting a medical appointment, or worrying about the safety of their streets, switch off.

While there are some notable exceptions, the echo-chamber effect is real and may be part of the explanation for the flight of a growing number of citizens into the arms of alternative media.