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Transforming UK healthcare: the ‘High Street NHS’ revolution

By Vince Hooper - posted Wednesday, 8 November 2023

In the United Kingdom, the National Health Service (NHS) is nothing short of a national treasure, a symbol of the country's commitment to universal healthcare. Yet, as the UK faces the challenges of the 21st century, the NHS is under increasing strain. The burden of rising healthcare costs, an aging population, and complex political dynamics place enormous pressure on the system. In response, a visionary concept emerges in this opinion piece – bringing the NHS to the high street. This innovative idea could revolutionize healthcare in the UK, tackling a range of socio-economic and political issues, while harnessing the potential of artificial intelligence (AI) and machine learning (ML) to focus on common and routine conditions. This opinion piece will explore the transformative potential of high street NHS clinics and their role in alleviating pressure on the existing NHS, allowing it to enhance efficacy, efficiency, exploit economies of scale and streamline its governance and cumbersome organizational structure. Additionally, it is discussed how this approach can integrate with the NHS Digital Strategy to create a more connected and patient-centered healthcare system that enhances value for money.

NHS England has introduced a set of seven short-term digital priorities, focusing on secondary care and elective recovery. These priorities, referred to as "6+1," are aimed at rapidly improving healthcare services. The key objectives include Smart System Control, Electronic Bed and Capacity Management (EBCM), Digitized Records and Workflow (Electronic Patient Records), Optimizing Waiting Lists, Dynamic Discharge, AI diagnostic support, and a Patient Portals App Program. These initiatives leverage technology to enhance efficiency, quality, and patient care. While there are claims of significant benefits from these priorities, some experts express concerns about the one-size-fits-all approach and the need for meaningful frontline engagement, emphasizing that technology alone may not be the answer to every challenge in healthcare. This opinion piece argues that the ‘Frontline’ of the NHS should be located in the High Street, which is a missing piece of the proposed new infrastructure.

One of the most pressing issues within the UK's healthcare system is the persistent disparities in access to quality care across the board. The central tenet of healthcare is that access should be determined by medical need, not digital literacy or geographic location. However, economically disadvantaged communities have long faced barriers to timely and appropriate healthcare. These include the need for lengthy journeys, time off work, and navigating bureaucratic hurdles to access services either face-to-face or online. Much of the many weeks wait relate to routine conditions that can be treated by specialized medical professionals that cost the fraction of a GP General Practitioner with better service quality within a cost-benefit framework.


The NHS is no stranger to political debates and disputes. It has been a focal point of electoral campaigns, a source of divisive party politics, and often a bargaining chip in parliamentary negotiations. However, the idea of high street clinics could represent a rare point of consensus, appealing to politicians across the spectrum who share a commitment to improving healthcare while preserving the core values of the NHS.

High street clinics represent a practical solution to address the healthcare needs of citizens. They prioritize the well-being of patients, offering tangible benefits without being mired in ideological divisions. This approach is a pragmatic and bipartisan way forward, emphasizing the common ground shared by all political parties.

The integration of AI and ML into high street NHS clinics represents one of the most promising aspects of this approach, as well as the rolling out of potentially life-saving medication like the Polypill that has taken decades for the WHO to improve in 2023. These cutting-edge technologies can significantly enhance the diagnosis and treatment of common and routine conditions, improving efficiency and effectiveness across the healthcare system.

Examples of routine conditions and NHS high street services:

High street NHS clinics could be specifically designed to focus on common and routine conditions. Here are some real-life examples illustrating how this approach can improve healthcare accessibility:

  1. Common Respiratory Infections:Patients with routine coughs and colds can receive quick assessments and treatment recommendations at their local high street clinic, reducing the burden on emergency rooms.
  2. Skin Conditions:Individuals with common skin issues, such as rashes or minor infections, can receive prompt care, avoiding the need for specialist appointments or hospital visits.
  3. Basic Vaccinations:Routine immunizations, including those for children and adults, can be administered conveniently on the high street, encouraging higher vaccination rates and reducing the risk of preventable diseases.
  4. Prescription Renewals and Chronic Disease Management:Patients with chronic conditions like hypertension, diabetes, elevated cholesterol or asthma can have their prescriptions renewed and their conditions monitored regularly at local high street clinics.
  5. Healthcare Innovation Hubs:Establish NHS Innovation Hubs on the high street, where healthcare startups and innovators can collaborate with healthcare professionals to develop and pilot new technologies and approaches. This can accelerate the adoption of innovative solutions and improve patient care.
  6. Pharmacy-Integrated Clinics:Collaborate with local pharmacies to set up NHS High Street clinics within or adjacent to pharmacies. This co-location can provide a one-stop-shop for healthcare services, including prescription renewals, minor consultations, blood pressure, diet and medication management.
  7. Health Kiosks and Self-Service Stations:Install self-service health kiosks on the high street where individuals can perform basic health assessments, check vitals, and access healthcare information. These kiosks can connect users with healthcare professionals if needed. This may include ECG, under supervision.
  8. Youth-Focused Services:Create youth-friendly high street clinics to cater to the unique healthcare needs of young adults and adolescents. These clinics can offer confidential and non-judgmental services. This could be extended to mental health and addiction issues point of contact.
  9. Digital Health Literacy Initiatives:Implement programs to enhance digital health literacy among patients, ensuring they can effectively use telehealth services and access online health resources.
  10. High Street Blood Testing Services:High Street NHS clinics can offer on-site blood testing services where patients can have their blood drawn and tested for common parameters such as complete blood count (CBC), cholesterol levels, glucose levels, liver and kidney function, and more. Rapid turnaround could be offered in less than 3 hours instead of waiting weeks.

Alleviating pressure on the existing NHS: a strategic shift

While the concept of high street NHS clinics offers immense potential, it is not without its challenges. Addressing funding, staffing and training, integration with the existing healthcare infrastructure, public acceptance, and regulatory frameworks are vital to ensure a smooth and effective implementation.


One of the key advantages of high street clinics is their potential to alleviate the strain on the existing NHS. This allows the NHS to focus on enhancing its efficacy, efficiency, and simplifying its governance and organizational structure. Here's how this shift can be achieved:

  1. Specialized Care:The existing NHS can specialize in complex, non-routine conditions, research, and advanced medical procedures. This would improve its capacity to manage critical cases effectively.
  2. Efficiency Gains:With high street clinics handling routine cases, the existing NHS can streamline its operations, reducing wait times and improving the overall efficiency of its services within a cost versus benefits framework.
  3. Governance and Organizational Simplification:The existing NHS can use this opportunity to reevaluate its administrative and organizational structure, aiming for greater simplicity and effectiveness. This could lead to more agile and responsive decision-making processes.
  4. Capacity and Resource Reallocation:The NHS could reevaluate resource allocation and capacity planning, ensuring that resources are appropriately distributed to meet the specific needs of patients without overburdening specialized services with routine cases.

Integration with the NHS digital strategy: a connected future

The integration of high street clinics with the NHS Digital Strategy presents an opportunity to create a more connected and patient-centered healthcare system. The NHS Digital Strategy, which focuses on providing patients with greater control over their health data and fostering innovation through digital technologies, aligns well with the goals of high street clinics.

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About the Author

Dr Vince Hooper is an associate professor at the Prince Mohammad bin Fahd University, Saudi Arabia.

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