But we have more information. Our sources tell us the following.
There were regular delays of three days before hotel workers who had close contact with Covid-positive travellers were notified to quarantine.
When the bureaucrats were notified of possible staff contacts, instructions were not immediately forthcoming and only given some hours later.
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There is no comprehensive written procedures manual to guide staff at quarantine hotels. Procedures are disjointed. Infection scenario procedures are inadequate or non-existent.
What training of staff there is occurs onsite and does not include written procedures manuals. The most 'training' onsite staff receive is a three-minute video.
There also appear to be clear breaches of quarantine protocols. Even though workers were under instructions to work in isolated and defined areas to avoid risk of transmission between workers, at least one 'group meeting' of all staff was undertaken in which staff were required to attend.
These events all point to major failure in basic management processes, processes that are just common sense and should not fail.
Still no quarantine plan In a statement to the Board of Inquiry into the Covid Hotel Quarantine Program, Kym Lee-Anne Peake, then Secretary Victorian Department of Health and Human Services stated that "As at 26 March 2020, there were no plans in place for a mandatory hotel quarantine program for returned travellers."
It would appear from observations of the current hotel quarantine program, that no written comprehensive plan or procedures manual for the management of quarantine currently exists. If one does exist, it is certainly not public. We understand that none of the quarantine workers at the airport hotel had sighted, been made aware of, or been trained in compliance with an operations manual.
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Not following Coate recommendations
Recommendation 22 from the Coate Report (late 2020) states:
Accepting the need to bring in expertise, every effort must be made to ensure that all personnel working at the facility are not working across multiple quarantine sites and not working in other forms of employment.
Contrary to this recommendation, quarantine staff are working at multiple locations and in other forms of employment.
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